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Return Policy

Returns 
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Several types of goods are exempt from being returned. 

Non-returnable items: 
- Gift cards 
- Downloadable Music 
- Physical Album, DVDs, Cassette Tapes, and Vinyl Records
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 4 weeks after delivery

To complete your return contact me at contact@dustysmusicshop.com, then ship you package back to the address on the shipping slip that came with your order.  

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days, but may be different depending on the terms of the  buyers payment method used.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dustysmusicshop.com. 

Sale items (if applicable) 
Will be refunded at the sales price

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email contact@dustysmusicshop.com


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
Please send you item back to the shipping address that came on your packing slip.  If you don't have it you can contact us for the correct address in shipping back your item. 

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.